Policy | Atelier Magnus

Policies

This website is operated by 789 Pinnacle Sendirian Berhad under the brand name of Atelier Magnus. By visiting our site and or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

You are of age 18 years or older.
You agree not to reproduce, duplicate, copy, sell or resell or exploit any portion of our services.
We reserve the right to refuse service to anyone for any reason at any time.
We have made every effort to display as accurately as possible the colours, images and information of our products. Any reliance on the material on this site is at your own risk. We do not guarantee the the quality of any product, services, information or other material purchased by you will meet your expectations, or that any errors in the Service will be corrected.
We shall not be liable for any modifications to our service.
We refuse, cancel or limit quantities of any order you place with us.
You agree to indemnify, defend and hold harmless 789 Pinnacle Sdn Bhd and our parent, subsidiaries, affiliates, partners, directors, suppliers and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breath of these Terms of Service or documents they incorporate by reference, or your violation of any law or rights of a third-party.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

Shipping

Order Processing and Shipment Preparation

All orders are shipped using a standardised service and will be dispatched within 3 business days.

Order Delivery

Orders shipped via standard service are usually delivered within 7 business days from the order’s ship date.
There may be a possibility of your delivery taking longer than expected due to the shipping vendor encountering logistical delays that are out of our control.
If you would like to opt for a non standard shipping service, please notify us before making your purchase.
Customs declarations and taxes will be your responsibility. Please be aware of your own country regulations on the products that you will be importing.

Return & Refund

All purchases made by you are deemed final and may not be returned or refunded, not withstanding to the clauses below.

Returns (If applicable)

But in any case of the product having errors, non functioning or defective, please contact us and exhibit the problem. We reserve the right to refuse your interpretation of errors, non functioning or defects. A return or refund is only possible once we have agreed that the product is not up to our expectations.
This policy lasts 7 days from the date of receiving your purchase. If 7 days have gone by since your receiving of your purchase, we will deem you are satisfied with your purchase and a return or refund is no longer possible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for your own shipping costs for returning your item. Shipping costs are non refundable.
We will not guarantee receiving of your product, therefore you should consider using a trackable shipping service or purchasing additional shipping insurance.

Refunds (If applicable)

There are certain situations where only a partial refund is granted, if a product is returned not in its original condition, is damaged or missing parts for reasons not due to our error.
If a refund is granted, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 7 working days.
We will only refund you the amount for the products. Shipping and any other fees will not be refunded.

Exchanges (If applicable)

Certain products are made exclusive therefore a replacement may not be possible, if a replacement can not be agreed upon then we will offer you a refund.

Warranty

This Limited Warranty applies to physical goods, and only for physical goods purchased from Atelier Magnus (The Manufacturer).

How long does coverage last?

The Warranty Period for our Product is 6 months from the date on the Certificate of Authenticity, notwithstanding to the terms below. Atelier Magnus will repair the Product at no charge if a defect arises within two (2) weeks of receiving the Product, herein we will cover the shipping costs for shipping the Product back to us and return shipping to owner. Exceeding two weeks and up to the 6 months period, we will repair the Product at no charge, notwithstanding the owner will bear the shipping charges for shipping the Product back to the Manufacturer.

What does the limited warranty cover?

The Limited Warranty covers any defects in material or workmanship under normal use and maintenance during the Warranty Period. During the Warranty Period, Manufacturer will repair or replace, parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What does this limited warranty not cover?

This Limited Warranty does not cover defects caused by accident, incorrect use, poor maintenance of product, defects caused by unauthorised service personnel and damage caused by shipping of product.

What will we do to correct problems?

The Manufacturer will repair the Product, using new or refurbished replacement parts.

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.

For product correct method of use and inquiries please visit and or join our Facebook Groups. Otherwise you may also contact us by filling up the contact form available on our website.